Terms and Conditions – SaaS Agreement

  1. DEFINITIONS
    Agreement: This contract, including all amendments, schedules, and annexures.
    Service: The online cabinetry quoting and ordering system provided via the Website.
    Software: The Hay Cabinets Online ordering platform, including all updates and enhancements.
    Client Account: A registered account used by the Client or their authorised users.
    Data: Any information uploaded by the Client, including personal or order data.
    Fees: The fees payable by the Client for using the Service, as outlined on the Website or in a proposal.
  2. LICENCE & TERM
    HCO grants you a non-exclusive, non-transferable licence to use the Service for your business purposes.
    This licence is subject to payment of all Fees and compliance with this Agreement.
    The Agreement renews automatically unless terminated by either party with 30 days’ written notice.
  3. YOUR RESPONSIBILITIES
    • Maintain accurate account and billing information.
    • Keep login credentials secure.
    • Ensure authorised users comply with this Agreement.
    • Use the Service only for lawful and intended business purposes.
    • Back up your own data regularly.
  4. OUR RESPONSIBILITIES
    • Provide access to the Service via the Website.
    • Implement reasonable security, hosting, and maintenance procedures.
    • Provide basic technical support via email or phone.
  5. DATA & PRIVACY
    You retain full ownership of all Data you upload.
    We will not sell or share your personal information with third parties except:
    • With your consent
    • Where required by law
    • To service providers assisting us in delivering the platform
      Refer to our Privacy Policy at [Insert Privacy Policy URL] for full details.
  6. FEES & PAYMENT
    • Fees are payable monthly or per transaction, as outlined on the Website or in your account.
    • Payment must be made in Australian dollars.
    • We may suspend access to the Service if payment is not received within 7 days of the due date.
    • We may adjust pricing with 30 days’ notice.
  7. INTELLECTUAL PROPERTY
    We own all intellectual property in the Software and Service.
    You may not copy, reverse engineer, or use the Service in a way not permitted under this Agreement.
  8. TERMINATION
    Either party may terminate this Agreement with 30 days’ notice.
    We may suspend or terminate your account immediately if you breach this Agreement, fail to pay Fees, or misuse the platform.
    Upon termination, your licence ends and access will be disabled. You are responsible for exporting your Data before closure.
  9. LIMITATION OF LIABILITY
    To the maximum extent permitted by law, our liability is limited to the Fees paid in the previous 12 months.
    We are not liable for Consequential Loss, including lost profit or business interruption.
  10. GENERAL
    This Agreement is governed by the laws of New South Wales, Australia.
    We may subcontract aspects of the Service (e.g. hosting).
    This Agreement constitutes the entire understanding between you and HCO.