Privacy Policy

Last Updated: 19/08/2025

At Hay Cabinets Online we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website, online ordering system, and related services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details such as your name, email address, phone number and business name.
  • Account information such as login details and order history.
  • Payment information when processing transactions (handled securely by our third-party payment providers).
  • Technical information such as IP address, browser type, device information, and cookies to improve your browsing experience.

2. How We Use Your Information

We use your information to:

  • Process and manage your orders.
  • Provide customer support by email.
  • Improve our website, services and product offering.
  • Send important updates about your orders or changes to our services.
  • Comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Disclosure of Your Information

We may share your information with:

  • Service providers who assist us with payments, IT, hosting, and logistics.
  • Business partners when required to fulfil your order (e.g., delivery companies).
  • Regulatory authorities where required by law.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no data transmission or storage system can be guaranteed to be 100% secure.

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality and analyse usage. You can disable cookies in your browser settings, but this may affect website functionality.

6. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us at sales@hayandco.com.au.

7. Overseas Disclosure

Some service providers we use (such as cloud hosting and email platforms) may store or process data outside Australia. We take steps to ensure these providers comply with applicable privacy obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Hay Cabinets Online
Website: www.haycabinetsonline.com.au
Email: sales@hayandco.com.au